Login and Account
- Use the same sign-in provider originally used at sign up
- Use “Forgot Password” from the login screen if needed
- Check inbox/spam for verification emails
Support
If you need help with your Journeybook account, timeline entries, purchases, or app issues, contact us and we will assist you.
1. Contact Support
Email us at justin@patriotconceptions.com. Please include:
- Your account email address
- A short description of the issue
- Device model and OS version
- Screenshots (if available)
2. Quick Help
Photos and Memories
- Confirm photo permissions are enabled in device settings
- Ensure internet connection is stable before upload
- Retry upload after restarting the app
Purchases
- Make sure you are signed in with the same store account
- Use “Restore Purchases” in the app if available
- Contact support with order details for verification
App Performance
- Update to the latest app version
- Reopen the app after a full device restart
- Report repeated crashes with device details
3. Account Deletion Request
You can request deletion of your account and associated data at /delete-account.
4. Privacy and Legal
For details on data handling, review our Privacy Policy.
5. Response Time
We typically respond within 2 business days. Response time may vary during holidays or high-volume periods.